Shipping Policy

Last updated: October 13, 2026

Order processing

In-stock orders are prepared and shipped within [processing time] after payment is confirmed. Business days exclude weekends and public holidays.

Processing time is separate from carrier transit time. Selecting expedited shipping does not shorten processing time unless expressly stated at checkout.

If we cannot ship within the stated timeframe, we’ll contact you with an updated estimate and the option to accept the delay or cancel the unshipped items for a full refund, including associated shipping charges. If we cannot obtain any consent required by law, we’ll cancel and refund the affected items.

Shipping rates and destinations

Shipping is charged separately unless a free-shipping offer expressly applies. Available destinations, shipping services, and charges are displayed at checkout before you complete your purchase.

Shipping charges depend on the destination, selected service, and the size and weight of the order. Bulk product discounts do not automatically include free or discounted shipping.

If no shipping option appears for your address, contact us before ordering.

Delivery estimates and tracking

Delivery estimates depend on the shipping service selected and are not guaranteed unless expressly stated. Weather, carrier disruptions, holidays, and customs processing may affect arrival times.

Once your order ships, we’ll send a shipping confirmation and tracking information where available. Tracking may take time to update after the carrier receives the package. Creating a shipping label alone does not mean the package has been handed to the carrier.

Packaging

We package trading card supplies and sealed trading card products to help protect them during transit. Multiple items may be packed together.

If an order requires separate shipments, we’ll provide the relevant shipment details. We will not charge additional shipping beyond the amount agreed at checkout without your approval.

Shipping addresses and order changes

Please check your shipping address carefully before completing checkout.

If you notice an error, contact us immediately with your order number. We’ll attempt to update the address before shipment, but changes may no longer be possible once the order is fulfilled.

If a package is returned because of an incorrect or incomplete address, refusal, or failure to collect it, contact us to arrange a resolution. Any applicable reshipping charges will be explained before another shipment is sent. Refund eligibility is governed by our Return & Refund Policy and applicable law.

Lost, damaged, or missing packages

Contact us promptly if your package appears lost, arrives damaged, or is missing items. Include your order number and a description of the issue.

For damaged shipments, please retain the product and packaging and provide photos when possible. We’ll investigate with the carrier where appropriate and arrange a replacement, refund, or other suitable resolution.

If tracking shows delivery but you cannot locate the package, check nearby delivery locations and with other household members, then contact us for assistance.

International orders

International shipping is available only to destinations supported at checkout.

Any applicable duties, import taxes, or customs fees not collected at checkout may be payable by the recipient, as disclosed during checkout and required by law. Customs processing can add time to delivery.

Returns and cancellations

You may request cancellation before your order is fulfilled. Returns, refunds, and responsibility for return shipping are governed by our Return & Refund Policy.

Contact

For shipping questions or help with an order, contact pokeluminati through our store’s contact page. Please include your order number when available.

Nothing in this policy limits your rights under applicable consumer protection law.